FAQ's

Frequently Asked Questions (FAQs)

1. What is TheViralSale.com?

TheViralSale.com is your go-to online store for trending products, offering the latest viral and unique items that you won’t find anywhere else. We curate top-rated products to bring you the best in innovation, style, and functionality.

2. How do I place an order?

To place an order, simply browse our collection, select the product(s) you want, and click “Add to Cart.” Once you're ready to check out, proceed to your cart and follow the prompts to enter your shipping details and payment method.

3. What payment methods do you accept?

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and other secure payment gateways.

4. Is it safe to shop on TheViralSale.com?

Yes! We take your security very seriously. Our website is encrypted with the latest SSL technology, ensuring that your personal and payment information is safe and secure during the entire shopping experience.

5. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on your location. You can view the estimated shipping cost during checkout.

6. How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number on the carrier’s website to monitor your shipment's progress.

7. What is your return policy?

We offer a 30-day return policy on most products. If you’re not satisfied with your purchase, please contact our support team, and they will guide you through the return process. For detailed information, please visit our Returns & Exchanges page.

8. Can I change or cancel my order after it has been placed?

Once your order has been processed, we’re unable to make changes or cancellations. If you need to make adjustments, please reach out to our customer service team as soon as possible, and we will do our best to assist you.

9. How can I contact customer support?

You can reach our customer support team via email at support@theviralsale.com or by visiting our Contact Us page to fill out the support form. We aim to respond within 24-48 hours.

10. Are there any discounts available?

Yes! We often run promotions and offer discounts. Be sure to sign up for our newsletter to stay updated on the latest sales, discounts, and exclusive offers.

11. Do you offer gift cards?

At the moment, we do not offer gift cards. However, we’re always working on expanding our offerings, so be sure to check back later for updates!

12. How do I know if a product is in stock?

If a product is out of stock, you will be notified on the product page. In most cases, if the product is available, the “Add to Cart” button will be enabled, and you can easily proceed with your purchase.

13. What happens if I receive a damaged or defective item?

We take great care in packaging and shipping our products, but if your item arrives damaged or defective, please contact us immediately. We’ll work with you to resolve the issue, whether it be a replacement or a refund.

14. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method you select during checkout. Typically, orders will arrive within 5-10 business days, but some international shipments may take longer.

15. Can I change my shipping address after I’ve placed an order?

If you need to change your shipping address, please contact our customer service team immediately. Once your order is processed, we may not be able to make any changes.