FAQ's
❓ Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here, we've compiled answers to the most common questions to help you have a smooth shopping experience. If you don't find what you're looking for, feel free to contact us.
🛒 Ordering & Account
Q: Do I need an account to place an order?
A: No, you can shop as a guest. However, creating an account allows you to track orders and save your information for future purchases.
Q: How can I track my order?
A: Once your order has shipped, you'll receive an email with a tracking number. You can use this number to track your order's status.
🚚 Shipping & Delivery
Q: What shipping options are available?
A: We offer Standard and Express shipping options. Delivery times vary based on your location.
Q: Do you ship internationally?
A: Currently, we only ship within India. We hope to expand our shipping options in the future.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI, and other secure payment methods.
Q: Are the prices inclusive of taxes?
A: Yes, all prices on our website include applicable taxes.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 4 days of delivery. The item must be unused and in its original packaging.
Q: How can I initiate a return?
A: Please visit our Returns & Exchanges page for detailed instructions on how to process a return.
📞 Customer Support
Q: How can I contact customer support?
A: You can reach us via email at support@theviralsale.com or through our Contact Us page.